All Fawcett mattresses are covered by a 2 year non-prorated warranty followed by an 8 year prorated warranty. The invoice you received at the time of purchase will act as your warranty.
Most mattress companies have complicated warranties that are full of small print and confusing legal jargon, but we want to keep it simple: if your Fawcett mattress fails at any time within two years of the original invoice date, we will repair or replace it at no cost to the original purchaser. Mattress failures include but are not limited to: visible impressions of 3 cm or more in any given area, seam failures and faulty springs. If your mattress fails after the first two years, it is covered by a 12%/year prorated warranty for up to ten years.
Your warranty is void only if the mattress has been obviously abused or neglected in any way. If a mattress has a failure and the cover is stained, burned or damaged, we will repair the mattress but you will be responsible for the replacement cost of the cover (including labour and materials).
We take great pride in the mattresses we make and guarantee our workmanship, and we welcome you to get in touch with us if you are dissatisfied with your mattress.